FAQs

If you've got a question for us, chances are someone else has asked us before.  Have a look through our Frequently Asked Questions to see if you can find the answer you're looking for. If you still need advice you can Contact Us:


Will you donate a prize for my charity raffle?

We do accept requests from charities and fundraising events for prizes for raffles. The prize we offer is tickets to specific shows, rather than vouchers or other goods. There are certain limitations to this as we are a charity ourselves, and also due to the high volume of requests we receive, so one successful request is drawn monthly at random. Please email your request to tickets@derbytheatre.co.uk (from an official email address linked to your cause, or if not with full details of the beneficiary) or on headed paper (with an official email address included) by post to Raffle Prize Requests, Derby Theatre, Theatre Walk, Derby DE1 2NF

Do you accept/sell gift vouchers?

We sell Derby Theatre Gift Vouchers, in any denomination. These can be bought and used online, on the phone, or in person at Box Office, for all of our shows.

We also sell National Theatre Tokens in denominations of £1, £5, £10, and £20. These can be bought and used at Derby Theatre, along with lots of other theatres around the country. National Theatre Tokens can be used in person at Box Office, or over the phone, but not online. National Theatre Tokens can only be purchased in person at the Box Office.

We do not charge any fees for buying or using Theatre Tokens or Gift Vouchers.

Can I get a refund or exchange my ticket?

All tickets are non-refundable unless the event is cancelled. We can exchange tickets for another performance of the same event at a cost of £1 per ticket. This must be done no later than 24 hours before the event in question and all tickets held by the customer must be returned to the box office in person or by post. Tickets cannot be exchanged after the event has passed.

I have lost my ticket, what do I do?

Lost tickets can be reprinted free of charge no sooner than 1 hour before the start of the performance.

What is the difference between preview performances and normal performances?

Previews are a fantastic opportunity to see the very first public performances of a Derby Theatre production at a reduced price. The discount reflects that the fact creative team are still in the process of applying the finishing final touches to the production and there is a slightly increased chance that the a Preview Performance may start late or as a very last resort be postponed or cancelled.

Can I bring my baby?

There are a limited number of Babes in Arms tickets available for certain performances. Please speak to the Box Office if you would like to bring an infant under 2 to the theatre. All children over 2 require their own seat.

How long is the show?

Where possible we include the running time of all our shows on the production’s page on our website. However, as some of our shows are created by Derby Theatre, we may not know a running time until well into the rehearsal process, and so running times are normally confirmed a few weeks before a production opens.

How do you access the Studio Theatre?

For all Studio shows please arrive at the Box Office, where you will be escorted down to the Studio Theatre by a member of staff.

How can I apply to go on the Digs List/ find a digs list?

Please email H.Dunnicliffe@derby.ac.uk for all accommodation enquires. To apply to go on the Digs List, please download this form and return to H.Dunnicliffe@derby.ac.uk

Click here to download a form to apply to go on our Digs List

What time should I arrive at the Theatre for a performance?

We advise you arrive 30 minutes before the performance to leave enough time for parking, collecting tickets, purchasing any required refreshments and finding your seats.

Is there a lift?

Yes, we have a passenger lift that is accessible from the intu basement car park, Box Office and second floor. Find more Access information here.

Do you have accessible performances?

Yes, we offer a range of services for accessible performances. Please click here to learn more.

Do you do backstage tours?

Yes, where possible we will offer a full backstage tour of the Theatre, please contact the Learning department to check availability and book.

Is there any strobe lighting or smoke effects during the show?

We display warnings as you enter the theatre if the show contains strobe lighting or smoke effects that may affect our customers with certain health conditions. If you are concerned about any medical conditions that may be affected by these effects, please speak to our Box Office team at time of booking.

Is there an interval?

Most of our shows contain a 20 minute interval. Certain shows, such as studio shows and family shows, are shorter than our usual shows and so do not contain an interval. Please speak to Box Office at the time of booking.