Attending a Performance 2021

Health & Safety

At Derby Theatre, our mission is to create truly memorable experiences and we place the upmost importance on the safety and wellbeing of our audience members, visitors and staff.

The Theatre is currently temporarily closed but new health and safety measures for attending a performance are in place for when we re-open for public performances.

These guidlines have been introduced in line with government advice and local health authority requirements to reduce the risk associated with the presence of COVID-19. 

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Our Theatres

Please note our Studio is currently not in use for performances and there is a 75% reduced capacity in the Main House due to COVID-19.

Derby Theatre has two exciting performance spaces which cater to a wide range of performances and events. 

Main House: Our Main Auditorium is situated on level 2 of the building, and able to seat approximately 530 people. Access is generally down steps from the rear of the auditorium with wheelchair access spaces on P row. Please speak to our box office team if you require any additional information on access. Our Main Auditorium is accessible via our central stairs or via a lift which can be found on all levels of our building.

Studio: Our Studio Theatre is situated on level 0 of our building, seating approximately 100 people depending on the staging of our varied programme. 

We advise that all customers visiting our Studio Theatre arrive at level 1 of our main building approximately 10-15 minutes before the performance start time. Our Front of House team will then escort you down to the Studio via a staircase through the Intu Basement Car Park. If you require lift access please ask a member of our Front of House team and they will be more than happy to help.

If you have any pushchairs please seek assistance from a member of staff and they will advise best place to locate them during your visit with us.

Please note: the external entrance to the Studio will only be open 10 minutes before the performance begins and then will close once the show is on. 

Latecomers

We always try our best to seat latecomers in both our performance spaces at appropriate points in the performance, as advised by the production company. We may have to find alternative space temporarily and you will be able to move to your seats during the interval to cause minimal disruption to other audience member and our performers.

Some shows may operate a no latecomers or non-remittance policy due to the type or genre of the performance or for safety reasons. If we are aware of this prior we will endeavour to advise all customers when booking their tickets with us.

Mobile Phones and Photography

Derby Theatre has a strict no mobile phone policy. This is a condition of entry. Please ensure you turn your mobile phone off before entering the auditorium and refrain from using it during the performance.

Photography and video recording is also strictly prohibited.

If you do see members of the public using a mobile phone or recording device please inform a member of our team and we will be able to assist.

Security and Cloakroom

Derby Theatre takes the safety of all its audiences, performers, staff and students extremely seriously. Please do not hesitate to contact a member of staff if you see anything usual or suspicious.

Unfortunately we do not have a cloakroom facility and are not permitted to look after personal belongings. Please seek guidance if you think your item will compromise any emergency exits during your visit. On this occasion our Duty Manager will assist and make a judgement. If any belongings are to be stored securely by our staff, please expect and be willing to for your item to have a security search.

Involuntary Noise Policy

Derby Theatre is your theatre and our doors are open to everyone. Our vision is to engage, empower, inspire, and enable the widest possible audience through transformational learning and theatre. We enjoy welcoming our visitors, and often welcome visitors with a disability to the building, including patrons who may make involuntary noises.

We fully support the Equality Act 2010, which places a duty on providers of services, such as Derby Theatre, to make reasonable adjustments in order to avoid a disabled person being placed at a substantial disadvantage compared with non-disabled people when enjoying our services. We have a duty of care to understand where the noise in coming from, why the noise is being made, and if there is anything we may be able to do to assist the person making the noise. Derby Theatre will not ask a patron making involuntrary noises to leave a performance.

Customer Feedback

Derby Theatre strives to provide the best possible service and welcomes all feedback from our customers.

There are several ways you can get in touch to provide feedback, including: filling out a comment card or post-show survey, emailing tickets@derbytheatre.co.uk, sending a message via Facebook or Twitter or by speaking to a member of our team during your visit.

We endeavour to respond as quickly as possible and are currently operating on a reduced staff team, so it may take us slightly longer to process your feedback or enquiry. We will try and get back to you within 5 working days and we thank you in advance for your patience.

Box Office: 01332 59 39 39

Text Number: 07717 346 964