Attending a Performance 2020
Health & Safety
At Derby Theatre, our mission is to create truly memorable experiences and we place the upmost importance on the safety and wellbeing of our audience members, visitors and staff.
The Theatre will re-open for public performances from Wednesday 2 December.
We have introduced a range of new health and safety measures for attending a performance, in line with government advice and local health authority requirements, that seek to reduce the risk associated with the presence of COVID-19.
Before You Arrive
- We politely request that you refrain from attending the Theatre should you start displaying any COVID-19 symptoms.
- We may ask you to arrive, and/or admit entry into our auditorium, at staggered times to manage entrance points, reduce large gatherings and maintain social distancing. Please follow any additional guidance that we may send you directly in advance and/or as advised by our front of house team on the day.
- Before leaving home, please check our website and social media pages for any updates. We will also send you a pre-show email with the latest information about your event.
- Please allow more time to arrive at the Theatre, to park, access the building and to familiarise yourself with the new layout and safety measures in place.
- Please only bring one small bag where possible, as we are unable to store any personal items for audience members.
- Please be ready to make any on-site payments via a contactless bank card, rather than cash, where possible.
- Parking is available in the Intu Basement car park, accessible off Traffic Street. Thanks to our friends at Intu, we can offer audience members for The Little Mermaid a special deal of £4 for all-day parking, valid on the day you see the performance at the Theatre. Ask at Box Office on arrival.
- If you are arriving on foot via the Intu centre, signage is in place in the centre to safely guide you to the Theatre.
- Visitors may be asked for a temperature check as they enter the Theatre. Any person displaying a high temperature associated with fever will not be permitted.
- New signage with key information, instructions, guidance and advice will be in place at the Theatre. Staff will be on hand upon arrival to answer any questions you may have to make sure you have a safe and enjoyable experience.
- Contactless and Card Payments are preferable but there may be a reduced option for cash only services.
- We politely request that all visitors bring along and wear a face covering at all times whilst in our venue, including when seated in our auditorium. You may remove your face covering to enjoy our food and drinks. Young people under the age of 11 are not required to wear a face covering.
- Derby Theatre fully supports anyone who does not wish/is unable to wear a face covering due to a mental, physical or hidden disability. We are proud supporters of the Sunflower Lanyard Scheme and have lanyards and badges available.
- You may remove your face covering to enjoy our food and drinks.
- Derby Theatre staff will wear protective face visors at all times.
- We are working to maintain reduced visitor numbers and ensure all our customers feel safe and comfortable in our spaces. Our auditorium and building is working at a 20% capacity to adhere to 2 metre social distancing where possible.
- Auditorium Layout – you will notice a different seating plan to the one you are used to. Derby Theatre has reduced its capacity in the main house by up to 75% to allow for 2 metre social distancing between family groups and bubbles. Please only sit in the seat/s you have booked or been allocated.
- In line with government advice, gatherings of six people within social settings is prohibited. Our seating inside the auditorium is managed and socially distanced, but we will not be offering seating pods in groupings larger than 6 (except for schools).
- Visitors will notice new information signage informing them of key safety and social distancing messages and instructions.
- Support barriers and 2 metre-distanced floor markers will be in place to manage any queues at the Box Office and toilets.
- Our toilets on both levels will be fully open but please adhere to social distancing where possible. Available toilets and urinals to use will be at a distance of 2 metres between them.
- We request all visitors to respect social distancing guidance, measures and advice at all times.
- Please be assured that the Theatre and foyer seating have been fully deep cleaned and will be cleaned and sprayed in between performances with anti-viral products.
- We have enhanced our cleaning schedules and will ensure that we regularly clean high touch points at service and ticket areas.
- We have the following hygiene and safety measures in place: hand sanitisation points, staff wearing face masks/clear visors and clear protective screens at Box Office and service points.
- As with our staff team, we politely ask all our visitors to uphold the highest possible hygiene standards, whether it be when sneezing or coughing, regular hand washing or the frequent application of hand sanitiser.
Please note our Studio is currently not in use for performances and there is a 75% reduced capacity in the Main House due to COVID-19.
Derby Theatre has two exciting performance spaces which cater to a wide range of performances and events.
Main House: Our Main Auditorium is situated on level 2 of the building, and able to seat approximately 530 people. Access is generally down steps from the rear of the auditorium with wheelchair access spaces on P row. Please speak to our box office team if you require any additional information on access. Our Main Auditorium is accessible via our central stairs or via a lift which can be found on all levels of our building.
Studio: Our Studio Theatre is situated on level 0 of our building, seating approximately 100 people depending on the staging of our varied programme.
We advise that all customers visiting our Studio Theatre arrive at level 1 of our main building approximately 10-15 minutes before the performance start time. Our Front of House team will then escort you down to the Studio via a staircase through the Intu Basement Car Park. If you require lift access please ask a member of our Front of House team and they will be more than happy to help.
If you have any pushchairs please seek assistance from a member of staff and they will advise best place to locate them during your visit with us.
Please note: the external entrance to the Studio will only be open 10 minutes before the performance begins and then will close once the show is on.
We always try our best to seat latecomers in both our performance spaces at appropriate points in the performance, as advised by the production company. We may have to find alternative space temporarily and you will be able to move to your seats during the interval to cause minimal disruption to other audience member and our performers.
Some shows may operate a no latecomers or non-remittance policy due to the type or genre of the performance or for safety reasons. If we are aware of this prior we will endeavour to advise all customers when booking their tickets with us.
Mobile Phones and Photography
Derby Theatre has a strict no mobile phone policy. This is a condition of entry. Please ensure you turn your mobile phone off before entering the auditorium and refrain from using it during the performance.
Photography and video recording is also strictly prohibited.
If you do see members of the public using a mobile phone or recording device please inform a member of our team and we will be able to assist.
Security and Cloakroom
Derby Theatre takes the safety of all its audiences, performers, staff and students extremely seriously. Please do not hesitate to contact a member of staff if you see anything usual or suspicious.
Unfortunately we do not have a cloakroom facility and are not permitted to look after personal belongings. Please seek guidance if you think your item will compromise any emergency exits during your visit. On this occasion our Duty Manager will assist and make a judgement. If any belongings are to be stored securely by our staff, please expect and be willing to for your item to have a security search.
Involuntary Noise Policy
Derby Theatre is your theatre and our doors are open to everyone. Our vision is to engage, empower, inspire, and enable the widest possible audience through transformational learning and theatre. We enjoy welcoming our visitors, and often welcome visitors with a disability to the building, including patrons who may make involuntary noises.
We fully support the Equality Act 2010, which places a duty on providers of services, such as Derby Theatre, to make reasonable adjustments in order to avoid a disabled person being placed at a substantial disadvantage compared with non-disabled people when enjoying our services. We have a duty of care to understand where the noise in coming from, why the noise is being made, and if there is anything we may be able to do to assist the person making the noise. Derby Theatre will not ask a patron making involuntrary noises to leave a performance.
Derby Theatre strives to provide the best possible service and welcomes all feedback from our customers.
There are several ways you can get in touch to provide feedback, including: filling out a comment card or post-show survey, emailing firstname.lastname@example.org, sending a message via Facebook or Twitter or by speaking to a member of our team during your visit.
We endeavour to respond as quickly as possible and are currently operating on a reduced staff team, so it may take us slightly longer to process your feedback or enquiry. We will try and get back to you within 5 working days and we thank you in advance for your patience.