How To Book

Buying Tickets

You can book in person and by phone during the opening hours listed below and anytime online.

Box Office: 01332 59 39 39

Text Number: 07717 346 964

Opening Hours

Non-Performance Days:  9.30am - 5.30pm

Performance Days:

In Person: 9.30am until 15 minutes after the start of the show. 
Phones: 9.30am until 30 minutes before the start of the show.

Please note, on Saturdays during August, the Box Office will close at 3pm.

Sundays and Bank Holidays

Box Office opens hour before the start of the show and closes 15 minutes after the curtain goes up. Please note, we are only open on Sundays and Bank Holidays if an event is on. We are closed Christmas Day, Good Friday, Easter Sunday and Easter Bank Holiday.

Book Early For The Best Prices

You may have noticed that our prices state “From £”. As the demand for tickets increase, our prices are subject to change, so we always recommend booking early for the best seats at the best price. At the point of on-sale, at least 10% of seats for most performances will be on sale at the lowest available ticket price, and these seats are sold on a first come, first served basis.

All the event pages in the Whats On section of our website will always advertise the lowest “From” price, but for the most up to date availability and information on ticket prices please click through to the seating plans for a show on the website, or enquire at the box office.

All tickets, prices, concessions and offers are subject to availability and can be changed or withdrawn at any time without prior notice.

How To Pay

Card Payments

We accept all types of card payments, except American Express. Cheques are only accepted for group bookings of 20 or more. Please note, we can only reserve seats without payment for group bookings of 10 or more. We can post tickets to you if you are booking at least 7 days in advance, at a cost of £1. Otherwise, you can collect the tickets from us at your convenience, or we can email them to you to print at home. 

Exchanges, Refunds and Reprints

Please note all tickets are non-refundable unless the event is cancelled. We can exchange tickets for another performance of the same event at a cost of £1 per ticket. This must be done no later than 24 hours before the event and all tickets held by the customer must be returned to the Box Office in person or by post. Tickets cannot be exchanged after the event has passed. Lost tickets can be reprinted free of charge, no sooner than 1 hour before the start of the performance.